Sunday, May 09, 2010
Webroot's renewal cycle
Also, the renewal order comes with instructions to reload a new engine. The website references look legitimate when checked, but I would think it would push updated engines automatically when ready.
Also, the backup stopped working in April, as I have written before; it keeps saying my backup set is too big when it's much less than the 50 G allowance. Maybe there is a connection.
I’ll check all this out this week and report back. But a four month renewal seems odd.
Update: May 11
I reached Webroot billing support (Boulder CO) today quickly (options 2, 1) and it seems I had duplicate billing records. So they deleted one of them and made a refund. They transferred me to tech (opt 4) for the Backup space problem, and the wait was 25 minutes (mid day). I'll try that again.