Monday, December 12, 2011

Webroot major update; my Firewall false blocks still not fixed

Adventures in (a) Webroot?  Adventures in a Perambulator? 

Saturday morning, my Windows 7 Dell XPS froze when I tried to go to AOL just as W7 was telling me that Webroot wasn’t working.  I rebooted and got past that.  This morning, Webroot took about 45 minutes of my time with major updates and one restart.  Even after the restart is still did about 10 more minutes of updating before I could do anything. 

I thought that the false Firewall blockage was fixed.  I turned the filter back on. As long as I stayed in Google Chrome I was fine. But when I went to Firefox it started blocking all traffic again. So back to allowing all traffic, and a red status. Understand, Windows Firewall is still on (as is Wndows Defender), and it seems to block what it should.

Update: Dec. 21

Please note the comments. I should be ready for Webroot Personal Security "Secure Anywhere" right after Christmas.  (Sorry for my typo in the last comment -- it happens on laptops.)  

6 comments:

Greg Davis Webroot Support said...

Hi Bill,

This is Greg from Webroot Support.

It appears that you are using a legacy Webroot product and not our new and completely redesigned product Webroot SecureAnywhere.

As long as you have a valid subscription, you are entitled to a free update to Webroot SecureAnywhere which uses only 10 MB of disk space and takes up very few system resources. Unlike traditional security products, Webroot SecureAnywhere does not need to continually download definition files. Instead, SecureAnywhere checks the files on your system against our ever-growing cloud database to keep your computer protected.

To upgrade to SecureAnywhere, paste the link below into your browser to download the installer.

http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

If you run into any problems while upgrading, please email me at "gdavis@webroot.com" and I will help you out.

Thanks,
Greg

Bill Boushka said...

Thank you for the comment.

What I have is Webroot Internet Security Essentials. It looks like I just received your Security Essentials CD in the mail.

I will install this pretty soon. However, I don't make changes to my setup "on the fly" quickly, without thought and planning, because of the possibility of causing a disruption.

Windows Firewall does appear to block all unwanted traffic. Webroot is catching all spy cookies and viruses, and warning about dangerous sites, usually at the yellow level. In fact, Webroot is stricter than most other site safety packages, although recently Kaspersky caught one unusual problem on another machine.

In "retirement" and running web publishing from home, one does have to work carefully in making changes to software, just as was the case for years working for other companies (in the mainframe world). Moves (preventive maintenance) have to be done carefully, planned and scheduled.

Greg Davis Webroot Support said...

Hi Bill,

I understand your hesitation in making a change to your system, but I can assure you that upgrading to Webroot SecureAnywhere is an excellent choice that will keep your PC protected from threats.

As I had mentioned in my initial response to you, Webroot SecureAnywhere has been rebuilt from the ground-up and instead of relying on the standard definition downloads to detect and remediate threats, SecureAnywhere uses a combination of behavioral technologies and the cloud database which allows us to detect and stop even the newest threats in real-time.

The link to the file that I posted will remove Security Essentials and then upgrade you to SecureAnywhere Essentials. We strongly urge all of our customers to take advantage of the free upgrade.

If by chance you were to run in to any issues while upgrading, please email me directly at "gdavis@webroot.com" and I will then have a member of our Technical Support Team contact you to assist you.

Thanks again,
Greg

Bill Boushka said...

I've penciled in Tuesday morning Dec. 27 to make this possibly significant change to security. I've got some uninterrupted time then and everyone should be back to work fro, Christmas day and Boxing Day.

Greg Davis Webroot Support said...

Glad to hear that you will be upgrading soon Bill. As I mentioned previously, SecureAnywhere is very light and the installation and initial scan should go smoothly. If you run into any issues, please feel free to reach out to me and I would be happy to help you out.

Thanks,

Greg

Greg Davis
Webroot Support Team

Bill Boushka said...

I installed Secure Anywhere today Dec. 27. Please see my posting today (also a tweet).