I tried to chat with an agent at Norton to get a renewal code, and got caught in a loop on the Norton site. I got the Norton site to update my account only from a Windows machine. Maybe the problem was I hadn't verified the email yet, but it shouldn't look and keep on refreshing the base page.
Update: Sept. 14
I did get the subscription date to advance to 2015 with a renewal code from a chat agent. Norton replaced the module once with the same product and a restart.