Saturday, August 03, 2013
Spam based on AOL complicates a genuine billing problem after credit card theft
Found a “collection notice” from AOL for past dues on my “membership” today, in the US mail to my UPS mail box. After I was robbed at a Metro station in March, apparently the cancelled credit card started to fail.
The problem is that I get constant spam purported to be from AOL that it doesn’t catch, so that I didn’t read legitimate email about this. I also got a phone call a month ago on my landline (not given online) that purported to be from AOL and wanted personal information that I hung up on. If it was about this bill, it was poorly handled.
I called the 855 number back on the cell phone (I was waiting to go into a movie) and, on the second try, got a billing collection person who did fix the credit card. She said she would mail a confirmation emai, but that hasn’t come yet!
See the problems that “faking it” with billing spam causes when there is a legitimate problem.